FAQs

Got some Qs? We have the As.

 

Q- Are Your Products Ethically Sourced?

A- YES!

The supplier of our high quality t-shirts is an industry leader in safe and ethical working conditions for all employees. Every single one of our styles that are produced overseas are fair trade. Our supplier is WRAP certified (Worldwide Responsible Accredited Production) and has received a platinum certification, the highest level possible! In addition to ensuring their employees are treated ethically, they aim to do the same for the environment. Their production facilities are powered by solar energy, and they recycle and repurpose all materials that cannot be reused. For more information on their ethical practices, click here.

Our other products such as our face masks are made by hand, to order in Montreal, Canada, and Champlain, NY. 

 

Q- What material are your tshirts made of? 

A- Our solid coloured t-shirts are made from 100% combed and ring-spun cotton; some of the highest quality on the market.

 

Q- What is your exchange policy? 

A- We do not currently offer exchanges as our shirts are made to order. Please reference the size chart listed under each item to ensure you are purchasing the correct size, and double check that you are satisfied with the items in your cart before placing an order.

 

Q- Do you offer refunds? 

A- We offer refunds on a case by case basis. If there is a problem with your order  (e.g. an incorrect item was sent, there is a flaw or defect in your product, etc), please contact us directly and we will do our best to resolve the issue by either replacing your items for free, or issuing a refund.

 

Q- Which organizations do you donate a portion of your profits to? 

A- We at PurfectPair are not only passionate about kitties, but all animals, which is why we are proud to donate a portion of every sale to the BCSPCA and ASPCA (BC and American Society for the Prevention of Cruelty to Animals). These organizations help to rescue abused, abandoned and surrendered animals, and provide them with medical treatment, shelter, rehabilitation, and help facilitate adoption into new loving families. If you would like to donate directly, please click here or here.

In addition to our love of animals, as a female owned and operated company, women's health is important to us too. That is why a portion of our profits from every CatNip Collection T-Shirt ("Kitties For Your Titties") is donated to the Canadian Cancer Society to help fight breast cancer. If you would like to donate to the Canadian Cancer Society directly, please click here.

We are always open to new animal charity suggestions. To make a suggestion, please send an email to: heykitty@purfectpair.com